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Network airlines have long sought to drive out low-cost carriers by matching fares in certain markets. But now, equipped with basic economy fares and other options, United Airlines' Kirby vows to match the fares of new entrants in a much more rigorous way.
Lisa Farrar, who leads a tech subsidiary for Nordic Choice Hotels, is a vocal advocate about how hotels can tighten control of their distribution and more effectively engage with their guests. You won’t want to miss hearing her talk at Skift Forum Europe in London on April 30.
You won’t want to miss what Lindsay Nelson has to say about her new role as TripAdvisor’s president of core experience at Skift Forum Europe in London — especially since she’s not afraid to speak her mind about pressing issues in branding and marketing.
Alex Cruz said fixing British Airways would take several years. After three years on the job, he appears to be making progress. But there's more work ahead.
American has spent a fortune in the past five years trying to improve passenger experience and employee relations. The airline has made many strides, but it still has work to do on both accounts.
Jack Ezon of Ovation’s leisure business is starting Embark, a luxury agency with an unusual business structure. In this Q&A, Ezon shares how agents can thrive in the digital era, the biggest problem facing the travel industry, and why he hires so many millennials.
While many headlines continue to depict Puerto Rico in tragic terms, and there certainly are plenty of areas that are still struggling, many hotels and restaurants are back on their feet and better than before Maria. The island's tourism industry is on its way to real change as it tries to put the hurricane behind it.
The travel agent still exists for a reason. Despite having the option, plenty of people don't want to do it on their own, and are happy to get someone else to make plans — even if it costs more.
History is often written by the conquerors, as the saying goes. In tourism, stories of places are often told by companies that aren't considering some of the most important voices from locals. Baraka is bringing some of these voices out of the shadows.