It’s genuinely not enough for a boutique or lifestyle hotel to just look good anymore. Looks can only go so far, but real, genuine hospitality and customer service are what will convince customers to book, and to return, for years to come.
Air Canada's Ben Smith is right. Air Canada's newish international business class is at least as good as first class was a decade or two ago. That's probably why travelers who fly it tend to rave about it.
Arnold Donald has done an impressive job turning around Carnival Corp.'s image. Now he has to lead it into the future in an extremely competitive global cruise market.
At the moment, travelling anywhere mostly requires the use of multiple companies on multiple apps, but what if there was another way? Every part of a potential journey is now connected up to the Web so the next logical step is to bring all these steps together in one place.