Articles tagged “SkiftX Showcase: Hospitality”

Looking toward Covid-19 recovery, health and safety have become top priorities for all sectors of the travel industry, especially hospitality. To help ensure guest confidence, hotels must manage new protocols while working with leaner staffs, making smart hotel management software more critical than ever.

Enterprise hotel and restaurant companies are facing many challenges right now due to the Covid-19 pandemic. But one upside is that it’s accelerating the usage of new technologies that make it easier to provide a more seamless consumer experience powered by data. Fortunately, these new tech tools are likely here to stay.

The Covid-19 crisis is creating an unprecedented challenge for the hotel industry. Despite the challenges, there's also a growing feeling of resolve emerging from executives, employees and stakeholders: what steps will those in the industry need to take to place it on the path to recovery?

Designing a loyalty program solely focused on collecting huge numbers of points is no longer enough. In order for loyalty to deliver results in today’s rapidly changing hospitality sector, owners and operators need to reassess why they operate a loyalty program in the first place.

No matter the situation, hotel revenue managers need to figure out how to stack the right building blocks to forecast accurately, price with confidence, and maximize profitability. Taking small steps toward a more holistic approach to revenue planning and strategy is a smart — yet realistic — way to make this happen.

The way that soon-to-be brides and grooms plan their weddings has undergone a digital transformation. Thanks to the emergence of search and the online availability of information, venues must engage with new tools to best express the essential part they can play in a couple’s special day — and maintain a competitive edge in this shifting industry.

Seeking out unique food and beverage experiences while traveling is one trend that has proven to be here to stay — but the focus has shifted from high-end dining to dining that is much more inclusive and democratic. By looking at Hilton Luxury Group’s approach to its food and beverage program, one can witness this change in consumer preference.

As new concepts of urban living evolve and cities become even more attractive destinations for both working and living, hospitality brands will need to rethink the role they play for visitors and locals alike.

A “midscale” hotel brand may have once brought to mind conventional design, amenities, and food and beverage. But Mercure Hotels is making moves to show that midscale hotels can provide the unparalleled uniqueness of a local experience and become a portal to the destination.