The move marks another major shift for Southwest, which had long resisted online travel agencies and encouraged direct bookings as a way to boost customer loyalty.
The layoffs are the first in Southwest’s 53-year-old history as the carrier faces pressure to boost its bottom line following a bitter battle with activist investor Elliott Investment Management.
The FAA and DOT deleted webpages concerning diversity and inclusion following President Trump’s executive orders to halt DEI hiring. So far, major airline executives have not said they would roll back DEI hiring.