This week in digital news we talked about chatbots and artificial intelligence, specifically that they're finally having a noticeable impact on meetings and events.
This week in hospitality, our biggest story is 11,000 words on Airbnb's net worth and the process of going public. In the background, hotels are still having a tug-of-war with online travel agencies.
This week in aviation, our big story is about Norwegian Air bucking the trend. For once, an airline that passengers genuinely love, but that affection may not fix their falling profits.
This week in digital news we looked at two leading online travel agencies. Expedia focused on HomeAway's growth and Ctrip gave us an insider's look at its operation and the Chinese market.
This week in hospitality we talked about hotels tightening (or loosening) their cancellation policies, and Hilton's earnings call gave us insight into its asset-light strategy.
This week's hospitality news was a bit contentious. Red Lion sues Hard Rock, Chipotle makes customers sick, and Marriott and Hilton crack down on guest cancellations.
This week in tourism, conventions were top of mind: cities leverage their innovation economies to drive convention growth and at GBTA, corporate travel appears stagnant.
This week in hospitality we thought a lot about direct booking. Premier Inn proves it doesn't need online travel agencies and hotels that are mobile-friendly might not need them as much either.