United Airlines News

We expect to see more airlines using hand-held devices to provide passenger services.

The Bandwagon app's matching system is a smart way to reduce congestion and wait times without impacting current transportation infrastructure. If it's a success, we expect the service to expand quickly.

Airlines' huge followings are the source of monumental moves in social interactions and acquisitions.

We are somewhat surprised United isn't making people watch a video of CEO Jeff Smisek before every purchase.

Newark's Terminal C is on track to help raise NYC area airports from the ashes and make passengers want to arrive early to these airports out of desire rather than obligation. Terminals A and B? Still wastelands.

Higher bandwidth and on-demand entertainment are today's competitive weapon of choice. Whether crowded passengers will forget their woes by watching shows is anybody's guess.

Investments by JetBlue and Delta have paid off in their respective terminals at JFK, proving to carriers and airports that an enjoyable, sophisticated airport venue can improve loyalty and revenue.

Seats can't really make people nicer, but they can help make flying more pleasant.

Uber sure is getting around and has been aggressive about notching a bunch of partnerships.

Separate Twitter accounts for customer service, discounts, and international fans are not the norm for U.S. based airlines.