Travel Technology

Demographic segmentation of Chinese outbound travelers is the wrong unit of analysis.

Even for superapps, mindless growth at all costs can be a trap that's hard to defend, while strategic, careful expansion aligning with a travel company's mission is a moat.

The companies that will matter are those with proprietary data, not ChatGPT wrappers.

"High touch" used to come from a concierge or customer service agent. Today, it can stem from technology, so long as it gives the customer "what they want at that moment when they need it."

For Asian travelers, the booking decision increasingly starts on social media — the platform just takes the order.

Morgenshtern makes the case that the AI conversation in travel has moved past the question most of the industry is still asking.

Google Cloud Next highlighted travel to show that “agentic” AI can collapse trip decisions into a single flow, using the cruise business as the top example.

This week ChatGPT took new steps towards becoming a travel essential.

OpenAI just made travel operators' jobs that much easier

GetYourGuide is betting the real AI gap isn't planning or paying — it's the moment in between, when travelers decide what's worth booking.