In a break from the strategy of many U.S. airlines, Emirates’ Skywards program is being used to boost loyalty for the airline without a heavy financial focus.
Modernizing payment and financial operations systems has become one of the top priorities for small- and medium-sized travel companies as they aim to achieve global scale rapidly and strategically. The choices they make today to streamline and unify their payment and financial operations will impact their ability to stay competitive in the future.
Generative AI is still young, but some travel companies are encouraging workers to experiment as they determine how the tech will be used in the future.
Trip.com recently expanded attractions as a bookable category for travelers worldwide. Its partnership with Prioticket highlights the increasing trend of B2B partnerships in the experiences category.
Carbon offsets exist within a flawed ecosystem but with the current challenges of decarbonizing the aviation industry, they should not be disregarded as an interim measure in the journey towards decarbonization. It is incumbent on the industry themselves to reform a broken system.
Microsoft sees a future where everyone has a personal AI assistant and a digital ID, and travel companies with permission can tap into that data to create personalized experiences.