Few issues are as divisive among short-term rental hosts, property managers, online travel agencies and guests as refund policies following hurricanes, wildfires, and pandemics.
Vrbo risks a host backlash but is doing the right thing for guests. As opposed to the articulated policies, how this all works out in practice is another matter.
Hungarian short-term rental hosts on Booking.com face significant payment delays, causing potential business closures. Despite Booking.com attributing delays to system updates, payments have not resumed as initially promised.
What is a Sonder-managed property these days? It's a very eclectic mix of apartments, hotels and resorts. It's tough to create an identity that way, but the company is betting that such diversity works.
A New York state court judge dismissed an Airbnb lawsuit against New York City, ruling the city had a right to require host registration and licenses, and that it was reasonable to require that Airbnb — and other platforms — verify that listings have licenses, or face penalties.
Luxury travel is sensitive to travel demand changes and more susceptible lately to pricing pressures. Inspirato's story is a lesson in managing the pace of growth.