Hyatt tests high-tech innovations on real guests at ‘hotel labs’
Photo Credit: The lobby of Hyatt's Andaz Liverpool Street in London. Hyatt
Skift Take
First-time guests might never realize they’ve stayed in one of the eight properties where Hyatt experiments, but frequent customers are likely to notice the tweaks on operations and offerings.
Hyatt is taking some fascinating initiatives to cater to a modern, high-tech audience—most notably, setting up eight properties as "lab hotels" throughout the world. Four of the hotels are in the U.
