The self-service travel trend spreads from airports to hotels
Skift Take
Self-service check-ins won’t work for every hotel: Business travelers want these one-stop services, but leisure travelers want see the services they pay for and appreciate the touch of humanity.
Hotels are changing the way guests check in to their rooms, eliminating the traditional stop at the front desk to speed up, simplify and, in some cases, personalize the process.
When guests arrive
