Mobile apps that attempt to take the place of the human concierge
Skift Take
Although mobile apps are becoming the go-to resource for guests’ booking and information needs, hotels still need to complement the technology with a concierge for guests that need or prefer human help.
A number of companies — including HandHeld Hospitality, iRiS Software Systems and Cardola — have developed apps that facilitate constant interaction between hotels and their guests before, during
