Uber’s CEO Takes to Facebook to Respond to Price-Gouging Claims
Photo Credit: Uber's CEO uses Facebook to communicate. Skift
Skift Take
As we noted yesterday, if Uber is going to be the on-demand solution to all our transportation needs, it will need to take a few lessons from Amazon on how to do customer service.
This past weekend brought snow and chilly weather from north of Toronto to Washington, D.C. The conditions were perfect for staying in, but for those who went out with their smartphone, getting a ride back home via the on-demand ride service Uber seemed like a good idea. Until they got a load of the prices the app quoted.
Rides that usually cost $20 were going for $140 and above. After previous incidents where surge pricing like this wasn't clear to customers, Uber introduced big, flashy warnings letting people know that their rate was going to be much higher than they were used to.
Still, users complained. A lot.
Uber's CEO Travis Kalanick took to Facebook last night to answer one angry customer.
Surge
