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Online Travel

CheckMate Gives Hotels a New Way to Connect With Guests Before Arrival

Dennis Schaal photo
Dennis Schaal

Photo Caption: CheckMate inches closer to allowing more hotels to both enable faster checkin and easy, personalized upgrades.  

Skift Take

Hotels -- yes they do -- have to live with the fact that they move a lot of rooms through powerful online travel agencies. Platforms like CheckMate's can enable hotels to better communicate with their guests despite the involvement of the third parties.

Hotels often sell a huge chunk of their rooms through third-party online travel agencies and other distributors and that leaves a vacuum in terms of communicating with guests before their stays. Hotels using the CheckMate guest engagement platform potentially can start to make some inroads in reaching out to those customers through deals that CheckMate has signed with Expedia, Kayak, Travelocity, Orbitz, Sabre's TripCase, and Concur, says CheckMate co-founder and CEO Drew Patterson. It's also a way for the distributors themselve

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