United Airlines Acting CEO Rejects Notion It Has ‘Lost’ Its Frontline Employees
Photo Credit: United ramp serviceman at Houston Bush Intercontinental Airport. United Airlines
Skift Take
Given the tumultuous events in the C-suite at United over the last two months, Acting CEO Brett Hart, who had been the airline's general counsel since 2010, is emphasizing stability. That could mean that the sense of momentum that sidelined CEO Oscar Munoz hoped to generate could be a casualty of the executive changes.
How significant a momentum loss will United Airlines suffer with the sidelining of CEO Oscar Munoz, who reportedly suffered a heart attack and is on medical leave?
In response to an analyst question during United's third quarter earnings call October 22, Acting CEO Brett Hart seemed to downplay the schism between United's management and its employees.
The analyst, Jamie Baker of JP Morgan, made some news himself during the question and answer session when he said: “We met with Oscar recently and he indicated, and these are his words, that ‘United had lost its frontline [employees].’ And I, for one, appreciated the bluntness of that statement. He also indicated that he expected to have the final managerial bench in place by year-end.”
Baker asked Har
