Commune Hotels Introduces Personalized Guest Communication Service

As a growing number of hotels employ technological strategies to put more power into the hands of the guests, boutique hospitality company Commune Hotels + Resorts recently introduced a personalized guest communication service, advancing the unique experience available for those staying with Commune properties. "Communication patterns are changing across society; just look at how SMS eclipsed voice communication. And start-ups such as Uber are setting a precedent for on-demand communication. Where consumers spend their time has changed; it’s now SMS, messaging apps, and email. By extending our service into these channels, we’re bringing a boutique hospitality experience to today’s consumer in a way they prefer to communicate," says Niki Leondakis, CEO, Commune Hotels + Resorts. Powered by travel technology company CheckMate, the tool is a multichannel mobile communication service that enables guests and hotels to communicate through text messaging or email, and does