Skift Take
Interesting the results you get to to these types of awards when you measure them by how satisfied passengers are with their experience. Maybe Heathrow has earned that third runway now?
Airports Council International (ACI) has announced the winners of its 2015 Airport Service Quality (ASQ) Awards. The results may prove surprising.
The ASQ Awards are based on feedback from over 550,000 passenger surveys at over 300 airports in 80 countries around the world conducted last year.
The ASQ Survey covers 34 key service areas and 8 major categories including: access, check-in, security, airport facilities, food and beverage, retail and others.
The surveys are conducted following an industry standard set by the airports association, with a prescribed set of questions and set of responses, which allows an equitable comparison and the establishing of performance benchmarks.
“All participating airports can view the ASQ survey results of all other participating airports on a confidential basis,” the association states.
Based on these parameters, the ASQ Award winners are recognized by ACI as world's “best in class” for passenger
