Articles tagged “passenger experience”

After months of false starts, Riyadh Air finally closes the gap between operational readiness and a true commercial launch.

Sleep is the hottest new ancillary product in the economy cabin. Air New Zealand is first to market – but expect the entire industry to be watching closely.

British Airways is testing in-flight phone calls with Starlink, as luxury hotel brand Montage doubles down on slow growth and hotel giants sit on billions in unredeemed loyalty points.

E-arrival cards save passengers from having to do paperwork just after disembarking a plane. But the initiative will only make a tiny dent to the bigger problem India faces.

Turkish Airlines is dialing back the pace of expansion – shifting toward profitability and network quality while still pursuing its global ambitions ahead of the carrier’s 2033 centenary.

We’ve seen Star Wars, Pokémon, and Hello Kitty jets, but a fully gold widebody takes the concept to its gleaming extreme.

Following a very public clash with Elon Musk, Michael O’Leary acknowledges that onboard Wi-Fi will soon be ubiquitous, but Ryanair won’t absorb the cost until the tech aligns with the economics.

Europe’s legacy business class meal may no longer reflect how passengers eat – or how airlines want to operate.

Viewed from the lemonade-not-lemons perspective, Europe's short-haul business class does at least bring flexible capacity to the (tray) table.

From 'boarding-not-boarding' to patchy priority rules, Europe’s premium airline experience is increasingly controlled by third parties – and it shows.