Skift Take
Managing hotel reputations is hard work, especially for properties with hundreds of rooms where it's easy to slip up on some brand promises. Having the right tools to correct problems as soon as they arise is crisis prevention before it becomes a crisis.
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For many brands reputation precedes them, and not necessarily in the right way.
This week, we're looking at five companies that want to help hotels prevent reputation crises before they begin; ones that take guest feedback across all relevant channels in real-time and let hoteliers resolve conflicts before they escalate so that guests leave their stays satisfied and happy.
Service is an intermediary that acts as a conflict resolution service between a c
