5 New Travel Startups Helping Hotel Employees Better Serve Guests
Skift Take
Technology for hotel employees has made significant strides in the past five years, but there are still new frontiers to be addressed such as putting staff in guests' hands via mobile concierge apps or communicating with guests through messaging platforms.
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Hotel employees are expected to be many things these days — from destination experts to personal assistants to crisis resolution staff.
Technology that's being widely adopted by brands, such as mobile platforms or messaging apps, often dictates the direction that brands move in rather than brands creating custom technology themselves. Of course, there are exceptions with intuitive brands making the first move and charting their own course. Some hotels are creating software or apps that address challenges their specific brands are facing ins
