Business Travelers Are Using Mobile Apps — But Not Necessarily the Way Employers Wish They Would
Photo Credit: A woman checks her cellphone while walking through the airport. Flickr / Matthew Hurst
Skift Take
The holy grail for a travel manager would be an all-in-one app that travelers would actually want to use while staying within company policy — and on the radar in case of emergency. Goals are good.
Business travelers around the world are using mobile apps for services including airlines, hotels, online booking, and car rentals.
What aren't they doing much of on their mobile devices? According to new research from the Global Business Travel Association, some of the least popular activities for travelers included managing expenses and itineraries and using travel management company-provided tools.
"Technological innovation has given business travelers greater control of their own travel, but that doesn’t need to mean trouble for a managed travel program," said Mike McCormick, GBTA's executive director and chief operating officer. “Travel buye
