New Skift Monthly Series: Voices From the Front Lines of Travel
Photo Caption: The new Skift Series on the travel industry people you don't hear from often.
Skift Take
If hospitality is what travel businesses are built on, how hospitable do the front line employees feel about their work? In this new series we reveal just that.
Skift is starting a new monthly feature we’re calling Voices From the Front Lines of Travel.
This feature will be a series of interviews with the frontline employees in travel whose voices rarely get heard in trade or mainstream media. Think the tours and activities manager selling tickets for the tourist bus. Or a professional Airbnb host. Or a hotel revenue manager, or an Uber driver, or the wait staff. Or an airport gate agent. Or an SEO manager for a hotel. We are granting these people anonymity for them to speak freely about their work and business.
For our first post, we're talking to a tours and activities manager, someone who's been connected to tourism in multiple cities, from tier one markets to secondary and tertiary ones, too.
Tour & Activities Operators' Frustrations on Being Caught in the Middle
What's it like for both operators and consumers? It's a challenge, to say the least. For the insider we're talking to this week it's a constant struggle between
