New J.D. Power Survey Says Airlines Passenger Satisfaction Is at All-time High
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The past six weeks have been disastrous for the U.S. airline industry. But that doesn't make this survey wrong. For most passengers (yes, even those in coach) flying in North America is much better than it was a decade ago.
Is North American airline passenger satisfaction at an all-time high?
Yes, according to a new survey of airline passengers. And no, the study was not paid for by U.S. carriers, many of whom are having a rough 2017.
J.D. Power released its 2017 North America Airline Satisfaction Study on Wednesday morning, and it found overall satisfaction increased by 30 points since last year, to 756 on a 1,000-point scale. This is the fifth consecutive year customer satisfaction reached a new all-time high, according to the company. Since 2012, overall satisfaction has increased by 75 points, J.D. Power said.
J.D. Power says it surveyed more than 11,000 passengers flying between
