Last-Minute Hotel Cancellations Get Pricey — Corporate Travel Innovation Report
Photo Credit: Pictured is a Marriott near Los Angeles International Airport. Flickr / The West End
Skift Take
Hotels want to remove more uncertainty from their business, and getting more strict about when travelers can cancel is a good way to do that. Business travelers and travel managers need to pay attention to the new rules to avoid costly fees.
The Skift Corporate Travel Innovation Report is our weekly newsletter focused on the future of corporate travel, the big fault lines of disruption for travel managers and buyers, the innovations emerging from the sector, and the changing business traveler habits that are upending how corporate travel is packaged, bought, and sold.
Major hotel companies are cracking down on cancellations, and ignoring the new policies could be costly. Marriott announced last month it was implementing a 48-hour cancellation policy in the Americas, while Hilton is rolling out a similar policy in the U.S. and Canada this month. InterContinental Hotels Group was the latest to announce a change, though the UK-based company is moving most hotels to a 24-hour cancellation window.
Business travelers, of course, don't always have the leisure of knowing far in advance if they will have to cancel a reservation. So flexible cancellation policies could become a more important part of corporate rate negotiat
