U.S. Business Travelers Embrace Technology but Also Fear Its Impact
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U.S. business travelers want the technology tools to make their trips easier. The rest of the world, however, doesn't necessarily see technology as the solution to service problems.
Business travelers want better technology to help them manage their trips. But not all are sold on the transformative capabilities of the new advancements that will likely shape the travel industry going forward.
U.S. business travelers are among the most optimistic about artificial intelligence and big data making their trips better, according to the latest data from Egencia's Business Travel and Technology Survey.
In the U.S., 55 percent of those surveyed believe artificial intelligence will improve their travel experience. But — in an unusual question for a travel management company to ask travelers — about a third of respondents said the
