The Corporate Travel Tech Revolution Is Still in the Works
Skift Take
Travel management companies have tons of data on the behavior and spending patterns of their travelers. Doing something concrete with this information, however, is a work in progress that should be solved sometime soon.
As travel management companies and business travel upstarts alike have moved in unison toward providing their travelers a more seamless booking experience, integrating new technologies has proved a challenge.
Chatbots don't seem to have caught on with users, and with advances like voice control on the horizon, it seems that foundational work is still being done to improve the infrastructure that powers these operations.
Skift spoke to leaders across corporate travel to ask what forces are going to determine the shape of the industry moving forward. The priority seems to be using machine learning to improve artificial intelligence as corporate travel continues to play catch-up with other industries.
"I would propose the majority of the investing has been in two areas: data strategy and infrastructure," said Miriam Moscovici, director of emerging technologies at BCD Travel. "While that may not be sexy to more than a handful of people in the room, it is the bread and butter of
