A Few Friendly Suggestions for Modern Hoteliers
Photo Credit: Among the tips our author offers hoteliers is to have crisp newspapers available for guests in the lobby, along with other paper products. Flickr / Bill Couch
Skift Take
The state of hospitality is indeed strong, but there's always room for a few nips, tucks, and optimization. Here are a few ideas that modern hoteliers can crib from.
On Experience
Colin Nagy is a marketing strategist and writes on customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. You can read all of his writing here.This columnist spends a lot of time on the road observing the a lot of the great, some of the good, and a few bits of bad and ugly in modern hospitality. For all of the trends and innovations going on in the space, there are some very simple basics that are frequently missed and can make the difference in making a stay great. Here are some of the commandments (er, friendly suggestions) that shouldn’t be overlooked:
Enough InstagramBeware too much worshipping at the false idolatry of a social platform. Designing a space for the purposes of digital validation is going to look silly in a few years time.
CoffeeThere’s nothing sadder than a coffee robot when a barista could do. Also, every hotel needs to have a plan for early risers. Complimentary coffee in the lobby, before the breakfast service opens, is a
