On the Frontlines of the Corporate Travel Meltdown With a Top Exec at BCD
Skift Take
As the crisis digs in, BCD Travel's Stewart Harvey appears to be on the frontline in his dealings with the corporate travel agency's customers, which are calling for a clinical travel management approach to emerge safely on the other side.
Running the show for Europe, the Middle East, and Africa isn't without its challenges.
Europe, in particular, is coping with different pockets of coronavirus, and countries reopening at different paces.
As president for this region, Stewart Harvey has full operational and financial responsibility for corporate travel agency BCD Travel’s activities, and is keeping his ear to the ground with regular roundtable meetings with clients.
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"There's a raw energy about them at the moment," he told Skift. "These roundtables have got a brilliant edge to them, sometimes a macabre humor, but they've got an edge." He shared some of the more recent talking points with Skift, ranging from airline refunds, quarantine regulations, and the evolution of the travel manager's role. The interview has been edited for brevity and clarity. Skift: How are you dealing with the complexity i
