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Hospitality's Devastating Loss of Talent Should Be Your Gain

Colin Nagy

Photo Credit: The hotel industry's sweeping job losses are an opportunity for other categories across technology, and every other conceivable industry that needs to interface with a customer or deal with humans.  Adobe / Davit85

Skift Take

Great hoteliers are a different breed with skill sets that are hard to find in other industries. While hospitality has cut talent to the bone, other growing industries can benefit from a very unique suite of people skills, operational acumen, and soft diplomacy. They are worth consideration.

Series: On Experience

On Experience

Colin Nagy is a marketing strategist and writes on customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. You can read all of his writing here.
The Covid-related cuts in the hospitality industry have been seismic. Hilton recently announced nearly a quarter of its corporate workforce has been laid off. Hyatt too, has had to slice its corporate workforce, and thousands of hoteliers, ranging from people working for shining household names, to the smallest boutique have been furloughed or cut. This column has long been a champion of those who work in the hotel business. In my mind, the very nature of hospitality is a creative act, one that actually requires skillsets that are rare to find in other worlds or categories. Put simply, everyone working in the industry, and especially people working at the highest levels of luxury hospitality have things that other employees don’t have. So while we can bemoan the situation, it is actually an opportunity for other categories across technology, and every other conc

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