Corporate Travel Agencies Remake On-Site Operations at Companies
Photo Credit: With office rents rising, some corporations might think twice about dedicating chairs to travel advisors. Unsplash / Arlington Research
Skift Take
Archaic throwback to the 1980s, or an indispensable service for the Covid-wary business traveler? Possibly the latter, but with a virtual twist.
With coronavirus prompting a rethink around the culture of the traditional office, attention's also turning to the agency's on-site travel operation, or "implant."
It’s mainly the larger corporate travel agencies that offer this on-site approach, catering to high-spending clients that have more complex needs, such as for short-notice, discreet or premium trips.
But in a world of rising real estate costs and smarter self-booking tools, the model could be overhauled by applying some of those virtual technology and hybrid meeting concepts that are proving such a hit in other travel industry sectors.
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Hand Delivered “The rise in popularity of implants during the 1980s was driven by the physical nature of a traditional business travel service, such as the issuing and handling of travel documents, tickets, vouchers, itineraries and passports,” recalled John Harvey, founder
