Airbnb to Introduce Host Improvements and Flexible Search Tools for Guests
Photo Credit: Airbnb's original listing on Rausch Street in San Francisco. The company announced enhanced support for hosts, and more flexible search for guests. Airbnb
Skift Take
Airbnb is pledging to make improvements to hosts' tools, some of which the company merely announced because implementation will take several months. Hosts will be looking to see if there is substance beyond public relations exercises.
Acknowledging that customer support for superhosts was lacking last year, Airbnb CEO Brian Chesky announced a series of steps to improve support, and to make it easier for new hosts to sign up to the service.
Airbnb added what it bills as a series of improvements to streamline the host sign-up process, and to provide hosts more support. Among them, Airbnb said it reduced the number of steps to sign up for hosting from "dozens of steps to just 10;" integrated publicly available real estate data to help hosts auto-fill-in property layouts, and offers artificial intelligence-driven suggestions for the best photos, and listings' titles and descriptions.
Support for the host community "wasn't where it was supposed to be," Chesky said Monday during an online presentation, so Airbnb is
