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Why Grubhub Took Over Room Service at Resorts World Las Vegas

Sean O'Neill photo
Sean O'Neill
resorts world las vegas

Photo Credit: A view of Resort World Las Vegas. Grubhub, a Chicago-based delivery service, wants to be an outsourced vendor that runs room service for larger hotels, such as Resorts World Las Vegas.  Genting

Skift Take

Expect more attempts by tech companies to become outsourced vendors for hospitality companies. Resorts want to manage their labor costs tightly during the pandemic.

Grubhub is making a fresh attempt to become an outsourced vendor that operates room service for resorts and hotels. The Chicago-based food delivery service found a client in Resort World Las Vegas, a newly opened $4.3 billion property. Rather than run room service, Resorts World Las Vegas hired Grubhub to offer delivery to rooms and dedicated areas, such as at one of its swimming pools, from more than 30 food providers. "We provide a cost reduction for hotels because we allow our partners to be smarter about labor," said Brian Madigan, vice president of campus and corporate partners. "We reduce the roles you need to fill, like order taker, cook, cashier, and order runner. You can re-focus your hiring on whatever critical production jobs you might have, like, say, a bartender."

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When a guest checks in, the staff tells them that the only way to order room service or have on-site pick-up

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