Expedia Releases ChatGPT-Powered AI Chatbot on Mobile App
Photo Credit: Expedia has released a chatbot powered by generative AI. Getty Images / kitzcorner
Skift Take
Expedia Group is the biggest player in travel to have publicly released a chatbot tool powered by ChatGPT. This is just the beginning, and if any anyone has the resources to really see what this tech can do in travel, it would be companies like Expedia.
Expedia has released the first version of a travel planning chatbot powered by ChatGPT on its mobile app.
This is the first major online travel agency in the West that has released this type of tool. Trip.com, based in Singapore, released a chatbot earlier this year.
Expedia users can now use the tool — a separate chatbot from the virtual agent that the app has already had — to help during travel planning by asking general questions about a destination or trip ideas. (See a demo.)
The tool automatically saves hotels that the chatbot recommends. The user can then go to the “Trips” tab within the app and click on the saved items to check availability for booking. The tool does not yet offer specific real-time information about details like pricing and events.
This tool is in addition to the Expedia plugin for ChatGPT that OpenAI announced last month. The plugin is accessible to some users through the ChatGPT websi
