Hostelworld CEO Sees Profit Rebound, Adoption of Traveler Chat Tool
Photo Credit: Gary Morrison, Hostelworld CEO at Skift Global Forum 2023: Source: Skift Skift
Skift Take
Hostelworld CEO Gary Morrison is ringing in the evolution of the hostel dweller. More solo travelers look for friends with chat tools, and bunking up can bring carbon emissions down.
For 25 years, Hostelworld has stood apart from other online travel agencies by connecting travelers with hostels. In 2022, it became the first agency to offer a chat tool that lets guests talk before staying at the same hostel. Earlier this month, the Dublin-based company reported its annual results.
Skift checked in with Hostelworld CEO Gary Morrison to get an update on the company. Here are some highlights:
Hostelworld achieved an operating profit in 2023, recovering from pandemic losses. Its app social features have been popular, being used by about 80% of bookers, and are driving growth in reservations. That news will catch the eyes of other players in the online travel sector looking at how to boost engagement with users. Hostelworld is focusing on sustainability through a new partnership with hostels.The interview with Morrison has been condensed for clarity and brevity.
And, for those planning a hostel trip, yes, there is a chanc
