From Concur to Spotnana: Steve Singh on How AI Could Fix Corporate Travel
Photo Credit: The expo floor of the Global Business Travel Association annual conference, in 2025 in Denver. Skift / Sean O'Neill
Skift Take
Corporate travel is still a nightmare of fragmented systems, which means that rebooking canceled flights can be headache-inducing. Yet Concur co-founder Steve Singh believes new tech could bring the dawn of "the perfect trip."
Steve Singh spent two decades building Concur into the dominant travel-and-expense management platform before selling it to SAP for $8.3 billion in 2014. A year ago he became CEO of Spotnana, a startup that aims to solve the industry's lingering problems.
The travel technology sector has struggled for years with fragmented systems that force companies to cobble together bookings from multiple sources while maintaining adequate customer service.
These back-end issues have delayed the arrival of what Singh called "The Perfect Trip" in an interview with Skift in 2014.
Now Singh argues that today's cloud-native computing and machine learning can solve problems that proved intractable when he first tackled them at Concur more than 40 years ago.
"I haven't been this excited about how tech can improve the corporate travel experience since mobile phones became widespread," Singh said in an interview at Global Business Travel Association conference i
