Skift Take
JetBlue was the only airline to shut down operations in Boston and New York for an extended period. With customers facing endless waits at the airports and on the phones, did JetBlue make any errors in its preparations or response to the situation over the weekend and its aftermath? You weren't hearing any such admissions today.
Despite some 1,800 flight cancellations since Thursday and massive disruption of passengers' travel plans, JetBlue is standing firm and not conceding any errors in the way it has handled its operations over the last few days.
In a conference call with the press to provide an update on airline operations, JetBlue COO Rob Maruster said, "I absolutely think we did the right thing when you are doing things for safety reasons."
JetBlue has a "safety first mentality," he said, adding that operating through the frigid conditions Monday night and Tuesday morning would have exacerbated problems in a very challenging environment.
Maruster said the situation the airline confronted was a peak travel period following the New Year's holiday, massive
