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Online Travel

TripAdvisor's Viator Notifies 1.4 Million Customers about Site and Mobile Data Breach

Dennis Schaal photo
Dennis Schaal

Photo Credit: Viator gives travelers a bevy of tours and activities options around the world, including in Venice.  Viator / Viator

Skift Take

Viator waited around 17 days from when it learned of the data breach before notifying customers. That is shameful. Unforunately for Viator, it is a helluva way to join the TripAdvisor family as TripAdvisor gets more involved in ecommerce on a number of fronts.

Viator, the tours and activities provider acquired by TripAdvisor this summer, is notifying 1.4 million customers that a data breach affecting its websites and mobile offerings may have compromised their credit and debit card numbers, email addresses, and other personal information. Viator posted notices online September 19 about the breach, although the company learned of a problem 17 days' earlier when its payment card service provider informed Viator about unauthorized charges on "a number" of customers' credit cards. Of the ongoing investigation into what happened, Viator states: "We have hired forensic experts, n

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