8 Top Quotes About the Future of the Guest Experience From Airbnb’s Head of Hospitality
Photo Credit: Chip Conley speaking at Skift Global Forum in New York City on Oct. 9, 2014. Skift
Skift Take
Conley joined Airbnb in time for many of its earlier challenges to lead way to legitimization, making him confident not only of the company's success but his ability to spread the tenets of hospitality to a previously ignorant host set.
Chip Conley, Head of Global Hospitality and Strategy at Airbnb, spoke yesterday at the Skift Global Forum.
Prior to joining Airbnb, Chip founded the award-winning, boutique hotel company, Joie de Vivre Hospitality. For the past 27 years Chip has been a force of innovation in the hospitality industry, he’s overseen the creation and management of 52 boutique hotels and won numerous awards for innovation in customer service and leadership.
Conley spoke with Skift co-founder Jason Clampet about scaling hospitality to a global marketplace. Here are 8 things we learned:
"I think what’s similar between a boutique hotel and Airbnb are three key things. Boutique hotels were really all about living li
