Interview: Jumeirah CEO on Blending Luxury and Lifestyle Experiences
Photo Credit: Jumeirah Hotels CEO Nicholas Clayton stands in front of Burj Al Arab Jumeirah, the brand's flagship hotel.. Jumeirah Hotels
Skift Take
While there is a still a time and place for "white glove" service, even today's highest spending guests are looking for a more curated, personalized version that uses technology to inform better stays.
Editor’s Note: This interview is part of Skift CEO interview series. This particular series is with hospitality CEOs talking about the Future of the Guest Experience and the evolving expectations and demands of hotel guests. Check out all the interviews as they come out here. Check out the previous series on the Future of Travel Booking, with online travel CEOs.
Dubai hotel group Jumeirah is, at times, better recognized for its iconic property inside the Burj al Arab than the brand itself. The group; however, has grown to 22 hotels across 11 countries with plans for more than a dozen more in the works. It also recently announced a second lifestyle brand Venu to offer a more modern guest experience.
Driving this expansion and the brand’s evolution is CEO Nicholas Clayton who has been with brand for two and a half years following an international career built at luxury hotel companies including Viceroy, Mandarin Oriental, Ritz-Carlton, and Four Seasons.
Clayton recognizes
