Delta Kicks Frequent Flyers Again By Removing Its Award Charts
Photo Credit: A Delta SkyMiles Gold membership card. Skift
Skift Take
Delta is certainly not the first to disappoint its most loyal customers, but this is a bold move that will offend the right people in the wrong way.
Both View from the Wing and One Mile at a Time reported late last week that Delta just made some draconian changes to the manner in which it advertises award ticket rates.
Namely, the airline just stopped sharing how much a mileage ticket should ideally cost and can now charge whatever it pleases for award travel.
Typically, airlines publish something called an award chart that specifically lays out how much a ticket from point A to point B should cost. In the United Sta
