Baggage Complaints Are on the Rise for U.S. Airline Passengers
Photo Credit: Travelers wait to board a Delta Air Lines flight at Terminal 4 at New York's John F. Kennedy International Airport. Skift / Dan Peltier
Skift Take
Bag fees are surely a big reason for these complaints. Do U.S. airlines still need more proof travelers aren't satisfied with the overall baggage situation?
If U.S. airline passengers seem slightly more agitated than last year, it's not a coincidence. Overall complaints lodged against U.S. and foreign airlines are up about 20% year-over-year for the first six months of 2015.
Flight cancellations and delays spurred most of U.S. travelers' complaints but baggage dissatisfaction was the second most popular reason travelers voiced their frustrations.
Data from the U.S. Department of Transportation show there were more than one million reports filed against U.S. airlines due to mishandled baggage between January and June for the 300.1 million passengers who flew on U.S. airlines during that ti
