Hyatt Hotels’ Mark Hoplamazian on a New Perspective on the Hospitality Industry at Skift Forum

Alexandra E. Petri

October 14th, 2015 at 10:35 AM EDT

Photo Credit: Mark Hoplamazian speaking at the Skift Global Forum in Brooklyn, New York, on October 14, 2015. Skift

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According to Mark Hoplamazian, CEO of Hyatt Hotels, there are some emotional truths that you can only reach through reversing your perspective.

Mark Hoplamazian, CEO of Hyatt Hotels, spoke today at the Skift Global Forum. After being appointed to the Board of Directors in November 2006, Hoplamazian was named President and CEO of Hyatt Hotels that December. Hoplamazian's talk "Reversing Your POV: A New Perspective on the Hospitality Industry," explored the power of empathy and how that can be applied to the hospitality industry. Here are 5 things we learned: What if hotels treated guests like hosts?

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