TripAdvisor Apologizes Again to Vacation Rental Property Managers
Photo Caption: Some attendees at the Vacation Rental Managers Association conference in New Orleans October 25 to 28 wore these pins to protest their state of relations with TripAdvisor's FlipKey. Lisa Byrne
Skift Take
Given their size, TripAdvisor and its FlipKey brand will weather this storm but they have some serious fence-mending to do with vacation rental property managers. It's not just airlines that sometimes cause a lot of pain when they make big technology changes.
With rebellion in the air in the run-up to the just-completed Vacation Rental Managers Association conference in New Orleans, TripAdvisor apologized again for a botched platform migration and subpar customer service that left some professional vacation rental managers removing their listings and wandering around the conclave in a not-so-silent protest wearing pins attached to their lanyards with the TripAdvisor logo crossed out and the invitation, "Ask Me About FlipKey."
FlipKey is a prominent TripAdvisor vacation rental site.
In an "Update From the TripAdvisor Vacation Rentals Team" emailed just before the Vacation Rental Managers event, TripAdvisor stated: "As a valued client of TripAdvisor Vacation Rentals, we thank you for your ongoing business and support. Earlier this year, we made a big change to the business: We undertook a complex platform migration. The benefits of this migration included: the ability to access a larger global audience across TripAdvisor and our affilia
