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DOT Auditor: Government Should Scrutinize Frequent Flier Program Changes

Brian Sumers

Photo Credit: The DOT's inspector general believes the government should more closely examine frequent flier programs.  Delta Air Lines

Skift Take

When it comes to regulating frequent flier programs, the U.S. Department of Transportation has little authority.

The U.S. Department of Transportation should more closely monitor and regulate frequent flier programs, the agency's inspector general charged in a recent report. The audit, which mainly examined the practices of Delta Air Lines, American Airlines, and Virgin America, found the DOT rarely investigates possible deceptive practices from airlines, even when it may be warranted. The inspector general's office said consumers filed 76 frequent flier program-related complaints between 2012 and 2014, and it estimated that 11 percent had

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