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Business Travel

Business Travelers Value Passenger Experience While Travel Managers Prefer Discounts

Andrew Sheivachman

Photo Credit: Free baggage allowances are one of the top preferences for business travelers, according to a new survey of travel managers from ACTE. Here, a businesswoman waits for her luggage at Mineta San Jose International Airport. Flickr / hjl

Skift Take

Travelers and their travel managers don't always agree on the most important preferences when flying. But most travel managers, for some reason, don't use formal tools to receive traveler feedback. Perhaps the gaps could be narrowed with more engagement between travel managers and travelers.

At times, the wants and needs of corporate travel managers don't align with those of the travelers they are supposed to serve. A new survey conducted by the Association of Corporate Travel Executives (ACTE) asked more than 175 corporate travel managers and buyers about what they think their customers want when it comes to flying. The results show a stark contrast with what business travelers actually want when they travel. But there are also areas of alignment, particularly surrounding the in-flight experience and various travel-related hassles. Here are four takeaways from the report. Business travelers want Wi-F

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