Skift Take
The U.S. government has had nearly 15 years to figure out how to fund and staff the TSA. It's still failing.
While recently starting a trip to Hong Kong, I witnessed two TSA officers yelling at an elderly Japanese couple.
It was clear that English was not the husband's first language, and he was moving slowly. There wasn't much of a line, and there was no real need for urgency at six in the morning.
However the TSA officer was sharking on him like a Marine Corps Drill Instructor on the yellow footprints at the Recruit Depot at Parris Island. It was out of line.
When it was my turn to go through the detector, I suggested it wasn't appropriate to be yelling at an elderly couple who obviously weren't speaking English well.
The other screener menacingly yelled at me:
"No one's yelling at anyone ... yet."
I grinned it off, knowing there was no winning this argument. I stepped into the lounge, seething at how a tourist was being treated.
