United CEO on First Year in Charge: ‘We Need to Treat People Better’
Photo Credit: United Airlines CEO Oscar Munoz appeared on CNBC's Mad Money show. CNBC
Skift Take
Munoz still has the goodwill of industry observers, but he's going to need to make an impact on consumer-friendly metrics like on-time arrivals as well as market-friendly ones like earnings to turn the goodwill into longer-term success.
Yesterday United Airlines' CEO Oscar Munoz sat for a lengthy interview session with CNBC's Jim Kramer where he discussed his first year at the airline, new President Scott Kirby, and the next phase of the airline.
The friendly interview allowed Munoz to push the dominant narrative right now of an airline that is still in transition nearly a year after he took over from ousted CEO Jeff Smisek. Although Munoz took his leadership role in September 2015, he was quickly sidelined by a heart a
