What Makes Millennial, Gen X, and Boomer Business Travelers Most Satisfied?
Photo Credit: Regardless of age, business travelers hate waiting in security lines the most, according to new research from GBTA. Here, flyers wait in line at the TSA checkpoint at Denver International Airport in July 2016. Skift / Andrew Sheivachman
Skift Take
It's no surprise that business travelers hate waiting in security lines more than any other aspect of the travel experience. But the importance of booking choice to millennials and booking flexibility for Gen Xers shows how consumer booking tools have shifted how workers think about business travel.
Confusing corporate booking tools. Early morning flights. Long security lines. Crappy airport food. Delays. Expensive taxis. Slow Wi-Fi.
There are countless factors that can ruin a business trip. But what aspects of a trip actually satisfy business travelers the most?
The Global Business Travel Association teamed with American Express Global Business Travel to ask 805 frequent business travelers what factors impact their business trips and which elements cause the greatest feelings of satisfaction.
By looking at 38 variables surrounding business travel, the Traveler Satisfaction: Exploring the Generational Divide in Business Travel report shows that airport security lines are the top annoyance among business travelers regardless of their generation.
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In news that the Transportation Security Administration will love to hear, companies are urged to pay for TSA Precheck fo
