Skift Take
For 2017, it is advisable to vote with your wallet, and support the airlines, hotels, and brands that are elevating experiences and not resting on their laurels or forgetting the vital human element of service.
Colin Nagy, head of strategy at Fred & Farid, a global advertising agency, writes this opinion column for Skift on hospitality, innovation, and business travel. “On Experience” dissects customer-centric experiences and innovation across hospitality, aviation, and beyond.
As we close out 2016, it is worth highlighting the elements of inspiration from the travel and hospitality sphere.
Those who are putting in the effort, innovating, and making moving from point A to point B all the more pleasurable. This is by no means an exhaustive list, but rather the collected and examined experiences of your columnist.
Best in-flight service
Political and labor issues notwithstanding, several flights on Qatar Airways this year found the cabin crew attentive, poised, and delightfully multinational. The onboard service — ranging from your choice of hot or cold towel, a la carte dining aboard new A350 aircraft elevates the brand to my top slot. Doha continues to be a great option for transfers, as well.
Best airport lounge
Cathay Pacific continues to dominate on the lounge front, having launched a series of Ilse Crawford designed spaces that co
