Why Consumer Technology Matters — Corporate Travel Innovation Report


Skift Take

As corporate travel becomes more consumer-oriented, leaders should consider the ways travelers will behave following the next wave of transformative technological change.

I attended CES in Las Vegas this week, and couldn't help but think about what corporate travel should learn as big travel management companies transform into technology-focused service organizations. As smartphones become connected to smart speakers and devices around the home, via digital voice-powered assistant technology, travelers will want to access their travel information and even place bookings regardless of what device they use. Even toothbrushes and showers are going to incorporate artificial intelligence soon. It's only a matter of time until a business traveler asks